Privacy Policy / Protection of Personal Data

1. Introduction

Pro Commerce, d.o.o. respects your privacy and the security of your personal data.
We are committed to processing your data lawfully, fairly, and transparently, and to protecting it in accordance with applicable personal data protection legislation.
This Privacy Policy explains how we collect, use, store, and protect personal data that you provide to us via our website or other communication channels.

Data Controller
Pro Commerce, d.o.o.
Stritarjeva ulica 5, 4000 Kranj, Slovenia
Email: info@procommerce.si
Phone: +386 (0)4 280 06 00
Company registration number: 5288886000
VAT ID: SI13625659

What Personal Data We Collect

We collect only the data necessary for the purpose for which it was provided, such as:

  • first and last name,
  • company name,
  • email address,
  • phone number,
  • company address,
  • content of messages or inquiries,
  • order and quotation data,
    technical data (IP address, browser type, visit time, etc. – collected via cookies).

Purpose of Personal Data Processing

We process your personal data for the following purposes:

  • preparation of quotations, pro forma invoices, and fulfillment of orders for corporate or promotional gifts,
  • communication with customers (inquiries, support, complaints),
  • sending newsletters and notifications (if consent has been given),
  • conducting analyses and improving website performance,
  • fulfilling legal obligations (accounting and tax purposes).

Legal Basis for Processing

We process personal data based on the following legal grounds:

  • performance of contractual obligations (orders, quotations, complaints),
  • legal obligation (e.g. issuing invoices),
  • consent of the individual (e.g. receiving newsletters),
  • legitimate interest (e.g. improving user experience, website security).

Retention of Personal Data

Personal data is stored only for as long as necessary to fulfill the purpose for which it was collected, or in accordance with statutory retention periods (e.g. accounting documents for 10 years).

After the retention period expires, the data is deleted, anonymized, or destroyed.

Disclosure of Data to Third Parties

Your personal data is not disclosed to third parties unless this is necessary for:

  • order fulfillment (e.g. delivery services, logistics partners),
  • compliance with legal obligations (e.g. tax authorities),
  • technical operation of the website (e.g. hosting, system maintenance).

All partners who have access to personal data adhere to high data protection standards and are contractually bound by confidentiality obligations.

Rights of the Individual

In accordance with applicable legislation, you have the right to:

  • access your personal data,
  • rectification of inaccurate or incomplete data,
  • erasure (“right to be forgotten”),
  • restriction of processing,
  • objection to processing,
  • data portability,
  • withdrawal of consent (where consent was given).

You may submit your request to info@procommerce.si.

We will respond to your request as soon as possible, and no later than within 30 days.

Security of Personal Data

We apply modern technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

Only authorized personnel within the company have access to personal data.

Use of Cookies

Our website uses cookies to improve user experience.

More information is available on the Cookies page.

Changes to the Privacy Policy

Pro Commerce, d.o.o. reserves the right to amend this Privacy Policy.

All updates will be published on this website with the date of the latest revision.

Contact

For any questions regarding the processing and protection of personal data, please contact:

Pro Commerce, d.o.o.
Email: info@procommerce.si
Phone: +386 (0)4 280 06 00